Law Firms
Intake new clients around the clock without missing privilege rules
Attorneys are in court or with clients, and a prospective client who reaches voicemail often calls the next firm on the list.
Start free trialA typical call
A prospective client calls after a car accident. Recepso captures the incident details and schedules a consultation, without offering legal advice.
Why law firms calls are different
Author: The Recepso Team · Last updated: August 7, 2026
Attorneys spend most of the day in court, in depositions, or with existing clients — exactly the hours a prospective client is most likely to call after an accident, an arrest, or a dispute they need help with. A caller who reaches voicemail during that window very often just calls the next firm on the search results page, since urgent legal needs rarely wait for a callback.
Recepso for law firms is an AI-powered phone answering service that is trained specifically on structured intake questions — case type, incident date, contact details — and nothing beyond that. It deliberately does not offer legal advice or opinions on a caller's case; anything beyond routine intake gets escalated to firm staff, the same conflict-safe boundary a well-trained non-attorney intake coordinator would keep.
Demand for legal services is durable and largely non-discretionary — the U.S. Bureau of Labor Statistics tracks continued nationwide demand for lawyers across practice areas (see Further Reading below). Compared to a shared legal-intake call center or a generic answering-service alternative, a firm that captures structured, consistent intake on every call converts more of that demand into scheduled consultations instead of lost inquiries.
Law Firms by the numbers
- 24 hoursa day of live intake availability for new-client calls
- 7 daysfree trial — no charge until you choose a plan
- 365 daysa year of coverage — Recepso doesn't take a day off
- 250 minutesincluded call minutes on the Starter plan — enough for consistent new-client intake volume
How Recepso works for law firms businesses
Step 1: The call comes in
Recepso answers immediately and opens with structured intake questions: case type, incident date, and the caller's contact details.
Step 2: Recepso stays within scope
It sticks strictly to intake — it does not offer legal advice or an opinion on the merits of a case. Anything beyond routine intake questions gets escalated to firm staff instead of being answered by the AI.
Step 3: A consultation gets booked
Once intake is complete, the initial consultation is scheduled directly onto the firm's calendar, so the attorney's first conversation with the prospective client is a real consultation, not a cold intake call.
Why law firms teams switch to Recepso
Structured intake
Captures case type, incident date, and contact details in a consistent format.
Conflict-safe scripting
Sticks to intake questions only, no legal advice, with escalation to staff for anything else.
Consultation booking
Schedules the initial consultation directly into your firm’s calendar.
Wins the intake race
Answering first is one of the strongest predictors of which firm a prospective client retains.
Law Firms FAQs
Does Recepso ever give legal advice to a caller?
No. It sticks strictly to structured intake questions — case type, incident date, contact details — and explicitly does not offer legal advice or an opinion on a caller's case. Anything beyond routine intake is escalated to firm staff.
What information does it collect during intake?
The same structured details a trained intake coordinator would capture: case type, incident date, and contact information, formatted consistently so your team isn't reconciling notes scribbled across different call styles.
Can it be configured for our specific practice areas?
Yes — the intake questions and initial case-type categories can be set up to match the practice areas your firm actually handles, so callers with an out-of-scope matter are identified early rather than mid-consultation.
Does it schedule the actual consultation, or just take a message?
It books the initial consultation directly onto your firm's calendar once intake is complete, rather than leaving a message for someone to call back and schedule separately.
Why does answering first matter this much for new-client intake?
Prospective clients calling after an accident, an arrest, or an urgent dispute are usually calling more than one firm, and rarely wait for a callback. A firm that answers immediately and completes intake on the spot is far more likely to be the one that's actually retained.
What does it cost, and is there a contract?
Plans start at $49/mo with 250 included minutes, month-to-month with no setup fee and no long-term contract — every plan starts with a 7-day free trial with no charge until you choose a plan.