Privacy Policy

1. Who we are

Recepso is an AI voice receptionist service operated by Langly Inc. ("Langly," "we," "us," or "our"). This Privacy Policy explains what information we collect through recepso.com and the Recepso application (together, the "Service"), how we use it, and the choices you have.

2. Information we collect

• Account information: name, business name, email address, and phone number provided when you register.
• Business configuration data: business hours, services, greeting scripts, FAQs, and other information you provide to configure your AI receptionist.
• Call data: call recordings, transcripts, and metadata (caller number, duration, timestamps) generated when your AI receptionist answers a call, so we can provide the Service and let you review conversations.
• Billing information: processed by our payment processor, Stripe. We do not store full payment card numbers on our own servers.
• Usage data: log data, device information, and analytics collected when you use our website or dashboard.

3. How we use information

• To operate and provide the Service, including answering calls, booking appointments, and generating transcripts.
• To communicate with you about your account, billing, and support requests.
• To improve the reliability and quality of our AI voice agent.
• To detect, prevent, and address fraud, abuse, or security incidents.
• To comply with legal obligations.

4. Call recordings and third-party callers

Because Recepso answers calls on your behalf, callers to your business phone number may be recorded and transcribed as part of the Service. You are responsible for complying with applicable call-recording consent laws in your jurisdiction (including any required recording disclosure to callers).

5. How we share information

We do not sell your personal information. We share information with service providers who help us operate the Service — including cloud infrastructure, telephony (e.g. Twilio), AI model providers, and payment processing (Stripe) — solely to the extent necessary to provide the Service, and subject to confidentiality obligations.

6. Data retention

We retain account and call data for as long as your account is active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information. To exercise these rights, contact us using the details below.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date.

9. Contact us

Questions about this Privacy Policy can be sent torecepso@recepso.com.